Designing Smart Surveys: 5 Ways Hotels Can Better Collect Guest Feedback

23/11/2016 1:00 pm - 1:30 pm

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Marie-Christin Vollmer – TrustYou

There are many different ways for hotels to solicit valuable feedback from guests, and there are limitless possibilities of questions to ask and answers to receive. Before setting up your hotel’s survey, there are certain precautions to consider. In this presentation, we will discuss how making the initial effort to plan the survey thoroughly will encourage more responses and provide actionable and reliable insights into your guest’s experiences.