Redefining Hotel & Travel Services

22/11/2016 1:00 pm - 1:30 pm

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Haris Linardakis – IBM

A new era has dawned, where data play a central role in all sectors, including the hotel and travel services industries. This era is characterized by the development of cognitive technologies with the use of which the executives of the industry will be able to use the data to identify new opportunities, meet the challenges presented and to compete in an E2E economy ( everyone to everyone).

Digital technologies redefine the industry provision of hotel and travel services, while they highlight intangible assets as the digital customer experience. The personalized services can increase intimacy and customer satisfaction while improving the profitability of the business!